Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with labels intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vintageapothecary.ca. If your return is accepted, you may send your item(s) back postmarked within 14 days from the delivery date of your order. Original shipping is non-refundable. We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Vintage Apothecary. 

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

Items sent back to us without first requesting a return will not be accepted.

Qualifying returns are eligible for a refund less original shipping costs. Some exclusions may apply so please read the full return policy for additional information.

You can always contact us for any return question at info@vintageapothecary.ca.

Damages and Issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Clear photos of damages are strongly encouraged to help expedite the return process.

Discrepancies and Shortages

If your order is received with any notable shortcomings, please contact customer service immediately. All discrepancies, shortages, and/or broken merchandise must be reported and any requests for returns must be made within 14 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 14 days from the delivery date of your order.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about items not mentioned above. 

Infestation Policy 

Vintage Apothecary will offer a full refund for any items which are found to contain insects within a 14-day period. Any items infested after this period of time will become the sole responsibility of the purchaser. Refunds are only available for the dollar value of the merchandise and we will not be liable for any other expenses incurred as a result of infestation.

Refunds

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less shipping costs.